We’re a small business that pours our heart (and beans) into everything we ship out. While we can’t accept returns on coffee (it’s perishable), we want to make sure you’re happy with your order. If something’s not right, let’s fix it.

Can I return coffee?

Unfortunately, no. Due to the perishable nature of coffee, we don’t accept returns on any food items—even if they’re unopened. Once it’s out the door, it’s yours (and probably already making your kitchen smell amazing).

What if my order arrives damaged or incorrect?

That’s on us. If your order shows up damaged, incomplete, or just plain wrong, please get in touch within 7 days of delivery and we’ll make it right—whether that means a replacement, a refund, or a monkey personally delivering a fresh bag. Email us at info@grumpymonkeycoffee.com with your order number, a photo if something’s damaged, and a quick explanation. We’ll get back to you faster than you can say “double shot espresso.”

Non-coffee items (like merch)?

If you ordered non-perishable products like mugs, shirts, or gear, and they’re unused and in the same condition you received them, we’ll accept returns or exchanges within 30 days of purchase. Shipping costs are non-refundable, and return shipping is on you (unless it was our fault).

Sale items

Sale items are final sale. If it’s discounted, it’s yours to keep—no refunds or exchanges.

Refund timing

If a refund is approved, we’ll process it back to your original payment method within a few business days. Please allow time for your bank or credit card company to process the refund on their end too—it can take a little while depending on the bank.

Still have questions?

We’re here to help. Email us at info@grumpymonkeycoffee.com and we’ll do our best to make things right.

Thanks for supporting a small Ontario roaster—we appreciate every single customer (yes, even the grumpy ones).